Visitor
•
1 Message
Tv no work
About 90% of the time I turn the tv on it way “connecting to you device” with 3 dots and never goes further. I’ll restart the cable box and the WiFi router for 30-60 minutes (trying it 3-10 times) and finally if I get luck it will broadcast live tv. What going on? The WiFi is great. Something with the cable box
XfinityMelinda
Official Employee
•
355 Messages
5 hours ago
Hi there @user_t3b1i2, and thank you for reaching out to our Xfinity Community Forum. I understand how frustrating it must be when your TV won't load properly, and you've come to the right place for help! 👍
Have you had a chance to use the Xfinity app to troubleshoot your TV Box? Our app can help diagnose and resolve many common equipment issues. You can also find steps to restart and troubleshoot your TV Box here: https://www.xfinity.com/support/articles/x1-reboot-my-set-top-box.
Please let us know if you've already tried these steps and whether you're seeing any error messages on the screen. We're here to help get this working properly!
0
0