Good afternoon @user_kw9os2, and thank you for reaching out to our dedicated Communities team on our Forums today, we appreciate it and hope you are having an otherwise wonderful Wednesday so far! I'm sorry to hear that you are experiencing issues with your TV not working and assure you that you've reached the right team to help! We'd be happy to assist with running through some troubleshooting steps. I see that you stated your TV says no signal, how long has it been like that? Are you experiencing any issues with your internet as well? Have you tried troubleshooting using our easy and convenient XFINITY app? Our website also has some great troubleshooting steps to try if you are experiencing no picture on your TV https://www.xfinity.com/support/articles/troubleshoot-tv-no-picture-black-blue-screen. Have you tried any of these steps yet?
If so, and you still have no signal, we'll be happy to take a closer look!
Hey there, thanks for reaching out through Xfinity Forums, user_jnt3ch. We would be happy to help you with troubleshooting your connection. Are you still having the same issue?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityAlyssaA
Official Employee
•
2.1K Messages
10 months ago
Good afternoon @user_kw9os2, and thank you for reaching out to our dedicated Communities team on our Forums today, we appreciate it and hope you are having an otherwise wonderful Wednesday so far! I'm sorry to hear that you are experiencing issues with your TV not working and assure you that you've reached the right team to help! We'd be happy to assist with running through some troubleshooting steps. I see that you stated your TV says no signal, how long has it been like that? Are you experiencing any issues with your internet as well? Have you tried troubleshooting using our easy and convenient XFINITY app? Our website also has some great troubleshooting steps to try if you are experiencing no picture on your TV https://www.xfinity.com/support/articles/troubleshoot-tv-no-picture-black-blue-screen. Have you tried any of these steps yet?
If so, and you still have no signal, we'll be happy to take a closer look!
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user_jnt3ch
1 Message
7 months ago
I have no cable signal on my tv. I used to be able to unplug and plug back in but it’s no longer working
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