Visitor
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2 Messages
TV Keeps Pixelating
tv keeps pixelating all channels, been going on for several days. i have tried all the suggested fixes with no luck.
Visitor
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2 Messages
tv keeps pixelating all channels, been going on for several days. i have tried all the suggested fixes with no luck.
BruceW
Gold Problem Solver
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27.2K Messages
6 days ago
Pixelation happens when the signal for the channel you are trying to watch is too weak or has too much noise. This might be because of a bad cable box or a problem at Comcast/Xfinity (check https://www.xfinity.com/support/status/ or the "Xfinity" app) but is most likely due to a poor connection between the box and Comcast's network, usually in or near your home.
Troubleshoot by checking all connectors for corrosion and tightness, and by looking for damaged coax cable. Running the cable through a surge protector, a defective splitter, or too many splitters can cause signal problems as well. If there is an amplifier in the line make sure it's getting power. You might also try unplugging the cable box/DVR/digital adapter power cord for a minute or so.
If you can't find the problem or you'd rather have Comcast take care of it and an employee does not respond to your message here, call them at the phone number on your bill or 1-800-Xfinity, or use one of the options on https://www.xfinity.com/support/contact-us/. Ask them to check the account setup and send a refresh signal to the box. If they can't fix the problem remotely, insist they send a tech out to identify the cause and correct it.
If the tech finds bad coax, splitters, amplifiers, or connections in your home (even if Comcast/Xfinity originally supplied them) you'll probably have to pay for the visit (approx. $100) unless you have their Service Protection Plan (https://www.xfinity.com/support/articles/service-protection-plan, closed to customers that don't already have it). If the trouble is due to a faulty Comcast/Xfinity cable box/DVR/digital adapter or anything outside your home, you shouldn't be charged.
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XfinityGabriel
Official Employee
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3.1K Messages
4 days ago
Hi there! Thanks for reaching out and letting us know. I can definitely undersand the inconvenience caused by pixelation issues on the TV. I’m sorry to learn about this experience on all channels for several days. You've come to the right spot. We are a team of experts who specialize in resolving pixelation issues over social media. We can help. Since you’ve already tried the suggested fixes with no improvement, we may need to take a closer look. Pixelation on every channel usually points to a signal issue rather than a box or TV problem. We can run a line and signal check on our end and, if needed, schedule a technician to inspect the wiring and connections at your home.
Can you please confirm:
If you were to troubleshoot the video service via the Xfinity app, like in this link here, what results does it pull for you?
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