TV keeps Freezing up

The techs have been out twice to figure out the issue. They change all the connections it worked for a few days and now it’s happening again. Always around 2-3 pm. I am about done with this company. First it was internet and now tv.

Responses

1225

Contributor

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51 Messages

2 years ago

Same here. Certain channels, always the same group of channels, freeze up, stutter, or go black and/or silent. Our internet is always fine though.

Yesterday, when I went to the website to do yet another agent chat because the same channels were freezing up again, I got a notice that there was an outage for "impaired TV service or channels". I thought that they finally might figure it out. I got a text this morning saying they fixed it but no. The same channels are still freezing up every 30 seconds or so. Why can't they fix this and keep it fixed?

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XfinityChelseaB

Official Employee

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1.8K Messages

Hello @1225, Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

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XfinityVictor

Official Employee

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1.4K Messages

2 years ago

Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

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user_4123d3

Visitor

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6 Messages

@XfinityVictor no I will not, you keep telling me to do the same thing every time but it still happens. Internet is shoty cable is shoty, I work from home and when the internet goes out I can’t work. I pay good money for supposedly good network. You guys are over priced for the service we get.

2 years ago

XfinityVictor

Official Employee

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1.4K Messages

2 years ago

No problem, we are simply trying to help by looking into the tickets on the account.

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user_4123d3

Visitor

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6 Messages

2 years ago

Should have been fixed with all the issues. Have issues as we type. Always happens in the afternoon from 230 to 500. But supposedly I got the wireless stuff coming hopefully that will fix all the issues. No coax cables. We’ll see

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XfinityVictor

Official Employee

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1.4K Messages

If you change your mind, I would love to look into the account and try to find a solution to your issue.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

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user_4123d3

Visitor

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6 Messages

What makes you think you can fix it when the techs couldn’t do it and the agents couldn’t do it.

2 years ago

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XfinityVictor

Official Employee

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1.4K Messages

I am happy to look over any notes provided by the tech.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

0

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user_4123d3

Visitor

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6 Messages

You can help by getting this fixed. There are plenty of people have the same issues. All the updates are messing everything up.

2 years ago

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X1

user_4123d3

TV keeps Freezing up

1225

XfinityChelseaB

XfinityVictor

user_4123d3

XfinityVictor

user_4123d3

XfinityVictor

user_4123d3

XfinityVictor

user_4123d3

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