Thanks for your comment, user_b1trvw. I'm sorry to hear you're experiencing a similar issue. What troubleshooting steps have you taken so far? Did you try rebooting the TV box manually or through the Xfinity App?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hi 1225! Thank you for sharing that you were having this trouble as well. I'm sorry that the service was causing trouble with watching shows the other night. I hope that things are back to normal again now. Do you have any ongoing issues with the TV freezing and skipping?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Thanks for meeting us here in our community about the trouble with your cable service, @user_u1au5d. I can understand how difficult this would be to watch your favorite programming. We'll be happy to help. Are you having any trouble with your internet service at all?
user_b1trvw
Visitor
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1 Message
3 days ago
I have been experiencing the same problem for the past 2 hours.
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1225
Contributor
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62 Messages
3 days ago
Are you guys in the Detroit metro area? Because this is happening to be me too all of a sudden tonight.
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XfinityLinda
Official Employee
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2.4K Messages
16 hours ago
Thanks for meeting us here in our community about the trouble with your cable service, @user_u1au5d. I can understand how difficult this would be to watch your favorite programming. We'll be happy to help. Are you having any trouble with your internet service at all?
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