Thanks for your comment, user_b1trvw. I'm sorry to hear you're experiencing a similar issue. What troubleshooting steps have you taken so far? Did you try rebooting the TV box manually or through the Xfinity App?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Thanks for meeting us here in our community about the trouble with your cable service, @user_u1au5d. I can understand how difficult this would be to watch your favorite programming. We'll be happy to help. Are you having any trouble with your internet service at all?
user_b1trvw
Visitor
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1 Message
2 days ago
I have been experiencing the same problem for the past 2 hours.
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1225
Contributor
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62 Messages
2 days ago
Are you guys in the Detroit metro area? Because this is happening to be me too all of a sudden tonight.
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XfinityLinda
Official Employee
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2.4K Messages
9 hours ago
Thanks for meeting us here in our community about the trouble with your cable service, @user_u1au5d. I can understand how difficult this would be to watch your favorite programming. We'll be happy to help. Are you having any trouble with your internet service at all?
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