Visitor
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13 Messages
TV Issues
Having pixelation issues so swapped out main DVR box and small bedroom one. Used new power supply and coaxial cables and switched out hdmi cables too. Should note that the pixelation doesn’t happen when I’m steaming Netflix or any of the others. Mostly with local channels, and live sports, but also when I tape shows to the DVR.
They did work in the neighborhood couple weeks ago and seems worse. Week after the work was done, a “tv only” outage occurred for a couple hours. My internet was unaffected during this outage.
At wits end as to what to do other than swap out the splitters, one in basement and other behind tv so cable can go to gateway and the DVR box.
My gut says it’s an outside issue, especially since they recently completed work- we were notified of day long shut down for them to compete work but again, things haven’t been the same. And then the tv outage only, few days later.
I ended up going to Xfinity store for new splitters and HDMI cables. Still having issues.
Internet is fine. Streaming- Netflix etc, all fine. Cable tv/DVR programs not so much, especially local channels, live tv and recorded programs.
Not sure what else I can do. Any help, ideas, suggestions would be greatly appreciated!
XfinityNatalie
Official Employee
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859 Messages
1 hour ago
Hey there, HzY82! We appreciate you taking the time out of your weekend to bring this ongoing pixelation issue to our attention. You have reached the right place for assistance! Due to the multiple troubleshooting steps exhausted, we can definitely dig further into this issue in direct message to check if a service appointment may be necessary. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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