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user_kp4mh7

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3 Messages

Monday, May 11th, 2026 8:34 PM

TV is Pixelated

I am a long time customer,  who is very dissatisfied with the comcast experience.  I live on Edgewood Avenue in SF,   TV is pixellated to a point we cannot watch. Technician came out, measured the signal, said it was ok and geve us a new box which was worse than ever, slow to change channels and all still pixellated.  He stated this was poor signal in street .. so why did we pay for nothing.  Furthermore, every time I call I cannot get a human being ,  just a recording who makes me re start the dame box every time .. which never works

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4 hours ago

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user_da14bc

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1 Message

2 days ago

I have the same problem: constant pixelating.  Techs have been out and can't solve it.  So tired of this.  

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user_r9a9bk

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signals are delivered compressed.  There is a device, which is probably defective on the pole outside,  changing this should fix this problem.  Comcast sent someone to fix this, more than once.   After hours on the phone (with someone who did not speak english very well), and having technicians come to the house who did not know what was wrong, they finally sent someone who knew what the problem was and who said they would send someone to fix it.  Finally it improved somewhat, but has now returned.  I guess they think that terrible customer service is okay. 

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2 days ago

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user_kp4mh7

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thanks for your comment.  Xfinity-- please fix this- as we neighbors are paying for extremely poor service, TVs that are slow to respond and pixellated views.  My next move is to complain to the SF supervisors and state of CA reps

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1 day ago

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XfinityBrianH

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2.2K Messages

11 hours ago

user_kp4mh7  Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

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