Hello @user_937nmc! Thanks for taking the time to reach out on our Forums. We value you as a customer, and I am sorry to hear about the TV buffering you're experiencing. I know the importance of having a clear and solid picture, so we definitely want to further troubleshoot this with you.
To start and for troubleshooting purposes, have you attempted to manually reboot your cable box to see if that helps correct this on your end? Please unplug the power cable from the back of the cable box, wait 10-15 secs, plug the power cable back in, and allow 10 mins or less for the box to reboot. Also, please ensure all connections going to the cable box and wall are finger-tight on your end.
XfinityAmira
Official Employee
•
3.8K Messages
11 months ago
Hello @user_937nmc! Thanks for taking the time to reach out on our Forums. We value you as a customer, and I am sorry to hear about the TV buffering you're experiencing. I know the importance of having a clear and solid picture, so we definitely want to further troubleshoot this with you.
To start and for troubleshooting purposes, have you attempted to manually reboot your cable box to see if that helps correct this on your end? Please unplug the power cable from the back of the cable box, wait 10-15 secs, plug the power cable back in, and allow 10 mins or less for the box to reboot. Also, please ensure all connections going to the cable box and wall are finger-tight on your end.
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