Contributor
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126 Messages
TV & Internet Outage With Maintenance
Why is it my tv and internet service always go out when "maintenance" is being done late at night? That's RIDICULOUS! And the website and phone reps always say, "We appreciate your patience."
I don't want them to "appreciate" me. I'm tired of being patient. I want the service I'm PAYING for!
Thank goodness, tomorrow I'm going to buy a new smart tv and streaming device.
SO LONG, COMCAST!
XfinityThomasC
Official Employee
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2K Messages
6 months ago
Hello, @baz123 My apologies for the inconvenience. At times, your service may be interrupted because of maintenance. We’ve worked hard to improve this experience, including our new proactive notification system. Using our network tools to identify impacted customers, we’ll now send text messages with information about service interruptions. All customers nationwide are eligible for these free notifications. To receive them, customers must ensure their mobile number is associated with their account. You can read more about it here https://www.xfinity.com/support/articles/proactive-outage-notifications.
Our https://www.xfinity.com/support/status can also provide the status of any service interruptions that are happening in your area. You can sign up to receive an automated text message once the issue clears up. If the technicians update the expected resolution time, you'll also receive a text.
You can always request an adjustment for an interruption by visiting https://comca.st/3SbYB8I, signing in, and scrolling to the bottom where it says, "Tips in case of an outage" and you should see a blue hyperlink that says "Check eligibility" A form will launch for you to fill out and provide details about the interruption/ dates.
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baz123
Contributor
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126 Messages
5 months ago
July 1, another outage?! It's almost exactly one month since the last one!
Gimmee a break!!
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