TV & Internet Down

Yes, we just had really bad storms here in the Houston area and I'm probably being a little impatient, but power is back up but my TV & Internet service is down. The cable modem won't connect and my X1 box reports an error when booting up.

Xfinity's outage map thinks everything is fine at my address. How can I let them know it's not?

This seems to be the only forum available to contact a real person.