Hey, user_nldzac! Thanks for reaching out to us on the forums! I apologize to hear of the issues you are having with the cable services in the master bedroom. Can you let us know more about the issue? Are you getting an error message or a code that starts with RDK or XRE with numbers after it? Have you attempted to run a refresh from the Xfinity app or unplug the power from the cable box for 30 seconds and plug it back in?
XfinityMichaelC
Official Employee
•
4.1K Messages
10 hours ago
Hey, user_nldzac! Thanks for reaching out to us on the forums! I apologize to hear of the issues you are having with the cable services in the master bedroom. Can you let us know more about the issue? Are you getting an error message or a code that starts with RDK or XRE with numbers after it? Have you attempted to run a refresh from the Xfinity app or unplug the power from the cable box for 30 seconds and plug it back in?
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