WAGGGG's profile
WAGGGG
Conversationalist
1st Kudo
1st Reply

Frequent Visitor

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13 Messages

Thu, Apr 16, 2020 12:00 PM

TV GUIDE INFO OVERFLOW

How do I read the overflow in the program description in the tv guide.  Hints and Tricks says press the info button but my remote does not have such a button.

Responses

Accepted Solution

ComcastChad

Official Employee

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1.2K Messages

1 y ago

What type of remote do you have then? If you have a voice remote you should see an info button or i button
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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WAGGGG

Frequent Visitor

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13 Messages

1 y ago

I have the voice remote.  How do I post pubicly?

BruceW

Gold Problem Solver

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22.3K Messages

1 y ago


@WAGGGG wrote: ... How do I post pubicly?

You are posting publicly. The poorly worded "post publicly" advice in the employee's signature block is intended to encourage customers to post a public message instead of sending Private messages.

 

The XR11 and XR15 Voice Remotes are pictured and described at https://www.xfinity.com/support/articles/get-to-know-xr11-remote. For the XR15, as stated, "i" = Info.

 

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