2 Messages

Tuesday, December 30th, 2025 5:23 PM

Tv freezes periodically, while watching any channel, the Dvr or trying to use the guide

for several months shows freeze from 2 seconds to a minute. This also happens when i am trying to go to the guide or fast forward. 2 weeks ago they replaced my x1 ( for other reasons). The problem persists. I have restarted all boxes and checked all cables. What should i do, this is getting frustrating. Thanks

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Official Employee

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2.1K Messages

9 hours ago

@user_1vicww I’m sorry to hear of the issues you're having with your DVR freezing. 

Did you also replace the coax and HDMI cords when you swapped our the box?

Do you have any splitters or additional devices connected to your TV?

Does this also happen with live TV and On-demand as well?

 

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