Regular Visitor
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1 Message
TV freezes every 98 seconds
Bedroom TV with X1 remote box consistently freezes every 98 seconds during real time broadcast programming and is especially annoying during live news events or sports. This does not happen with streaming programs or DVR recordings. Wifi signal to my home network is excellent. My main TV with X1 box does not have this problem. I have refreshed, restarted, rebooted, and unplugged everything with no improvement.
Responses
ComcastGabe
Official Employee
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152 Messages
2 m ago
Hi, @ScottE2! We appreciate you for spending your time to reach out to Comcast over our Forums page! Thank you for patiently waiting for a reply! I am sorry to learn about the video service issue. I never enjoy when my picture freezes so I understand the inconvenience that this can cause you! We can help! To research this further would you mind clicking on my handle “ComcastGabe" and sending over a private message with your first/last name and full address so I can ensure I am working on the correct account?
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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