Good evening @user_0zp3pe, and thank you for reaching out on our Community Forums regarding your recording issue—we appreciate you letting us know. I see you mentioned receiving an error indicating that a subscription is required, despite already having one. We’d be happy to walk through some troubleshooting steps with you. To start, have you tried restarting your cable box?
XfinityAlyssaA
Official Employee
•
2.6K Messages
4 hours ago
Good evening @user_0zp3pe, and thank you for reaching out on our Community Forums regarding your recording issue—we appreciate you letting us know. I see you mentioned receiving an error indicating that a subscription is required, despite already having one. We’d be happy to walk through some troubleshooting steps with you. To start, have you tried restarting your cable box?
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