@user_hh53me What sort of troubleshooting steps have you taken from your end? When it is occurring, have you attempted to pull up the Xfinity app and go through the troubleshooting steps? Those are the same questions we'll ask you and if the issue isn't resolved through the remote refreshes and troubleshooting steps, it will provide you with an appointment with one of our awesome technicians to check the lines and connections.
XfinityBradM
Official Employee
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1.6K Messages
15 days ago
@user_hh53me What sort of troubleshooting steps have you taken from your end? When it is occurring, have you attempted to pull up the Xfinity app and go through the troubleshooting steps? Those are the same questions we'll ask you and if the issue isn't resolved through the remote refreshes and troubleshooting steps, it will provide you with an appointment with one of our awesome technicians to check the lines and connections.
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EG
Expert
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121.7K Messages
15 days ago
Concern moved here to the TV help section.
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