Hi there! Thanks for reaching out. As a video subscriber myself, I can understand the inconvenience caused when the TV cuts in and out. I'd like to help get to the bottom of this. When you say the TV is cutting in and out, are you seeing the picture freeze, the screen go black, or are you receiving an error message? Also, after restarting the equipment, are you still experiencing the issue, or did the restart temporarily resolve it? This information will help us determine the best next steps.
XfinityGabriel
Official Employee
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1 hour ago
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