Visitor
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1 Message
Tv channels freezing up. My neighbors are having issues also
Channels freeze up. Then show stops sound. Then starts again. This is day 3
Visitor
•
1 Message
Channels freeze up. Then show stops sound. Then starts again. This is day 3
tangeralfa
Visitor
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2 Messages
2 days ago
I get the same thing happening, the show just stops a few seconds then starts , this has been happening for weeks and I'm tired of it, I Hope someone tell us how to fix it
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XfinityDena
Official Employee
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3.8K Messages
19 hours ago
Thank you for reaching out. @user_km8e04 I want to make sure we are respecting your time and not repeat the steps you have taken previously. What troubleshooting steps have you taken?
I also wanted to make sure you are aware that any time you need to troubleshoot our Xfinity app can assist you step by step. It is not just to pay your bill or to get notifications about interruptions. To learn how to troubleshoot in the future you can follow the link: https://www.xfinity.com/support/articles/using-xfinity-app. Honestly, it is the best app to date that we offer and super easy to use for all of your account needs!
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