TV Cable Box Lock Ups Overnight

Just about every morning we have noticed that the main living room cable box has frozen during the night during the wee hours ....3 AM so on. There is no TV signal until we unplug the box, let it reboot, and then get on the Xfinity app to do a restart. The bedroom box flashes during the night, apparently as part of this process, which I understand to be software updating. Looks like the updates fail and the box locks up. This is annoying, particularly since we paid Xfinity to come and set this all up when we moved in. Does anyone else have this issue and what, if anything, can be done about it. Thanks.

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CCGabby

Retired Employee

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1.5K Messages

4 years ago

Hello @NJRetired, we can certainly understand how frustrating it is to experience issues with the service. We would be more than happy to help and look into the service issues. Is this issue happening on multiple devices or just the one?

0

U

user_e1d137

Visitor

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1 Message

4 years ago

We have the same problem.

1

CCYvonne

Contributor

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340 Messages

Hello @user_e1d137 Thank you for brining this to our attention. I would like to work on rectifying the trouble you are experiencing with your cable box. Please send us a direct message.

To send a direct message you may need to:

Click "Sign In"

Click the "direct message" icon

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I no longer work for Comcast.

4 years ago

0

NJRetired

New Poster

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25 Messages

4 years ago

Looks to be failed overnight updates. One thing of concern is that the cable box fan is going full blast during the lock up. Don't want to jinx it, but it hasn't happened in the past couple days.....

1

0

CCGabby

Retired Employee

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1.5K Messages

Thank you for letting us know, that's certainly concerning we would like to help and troubleshoot the equipment. Please send a Direct Message with your full name and address to further assist.

Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

4 years ago

0

NJRetired

New Poster

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25 Messages

4 years ago

Time is frequently off, too, but somehow still works. Display very hard to read.

4

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NJRetired

New Poster

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25 Messages

@NJRetired Cable box still locks up overnight. Waking up in the morning, fan going full blast with clock set at the time of lock-up. Unplug for a few hours and reboot. Now can't change channels. Paid Comcast to send a tech here when we moved in, should not be having these issues. Anyone else experiencing this?

4 years ago

0

U

user_89ccc8

Contributor

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32 Messages

Yep. Same here. And this is my second 4k box (first one replaced for other problems). Xfinity reliability and quality is awful these days. And don't get me started on their tech support. I spent actual months trying to resolve why their surround sound processing wasn't working correctly only to find out their engineers were stripping it out on purpose to save bandwidth.

4 years ago

0

NJRetired

New Poster

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25 Messages

Remote not working, so I did the factory reset thing. Followed directions for remote setup twice, stuck in a long loop "Scanning for Devices".. after a while, ltops and I get comcast hype screens. They should send someone here to fix this and not charge me.

4 years ago

0

CCKorie

Problem Solver

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1.1K Messages

Hey there, @NJRetired. I am sorry to hear it looks like you are having multiple issues when it comes to your equipment. We do appreciate you for trying all the troubleshooting steps on your end already. I'd be happy to help and take a look at what is going on. Can you send us a DM with your name and address please?

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the “chat" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I no longer work for Comcast.

4 years ago

0

X1

NJRetired

TV Cable Box Lock Ups Overnight

CCGabby

user_e1d137

CCYvonne

NJRetired

CCGabby

NJRetired

NJRetired

user_89ccc8

NJRetired

CCKorie

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