Contributor
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18 Messages
TV cable box constantly unresponsive
When watching anything not live (on demand, movie or show on app), the program suddenly stops after 45-60 minutes. Have tried restarting/rebooting multiple times, refreshing thru Xfinity and replacing the the cable box. The messages from Xfinity support are "Your tv box is unresponsive", "can't connect to your tv box", "couldn't reach your box" and "main tv box is offline".
When this happens using the remote for any button results in the screen going to "choose your language".
Last night had to restart the box 5 times while trying to watch a movie even after a system refresh. The issue usually happens in the evening.
Can someone please help resolve this issue.
fpcustomer
Contributor
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18 Messages
3 years ago
Replaced the cable box today and same issue tonight. Could someone from Xfinity Support please help.
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