U

Visitor

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2 Messages

Friday, October 20th, 2023 10:32 PM

Closed

Tv boxes

How to I get my main TV box to connect to my secondary box with no cable

Official Employee

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1.1K Messages

1 year ago

Hey there @user_51bad5  so you are able to connect your X1 cable boxes when you have a primary DVR and wireless secondary boxes, called either xi5 or xi6. These boxes connect sing your Wi-Fi modem, so no cable outlet is needed. Are you aware of what boxes you currently have in your home? If you have a box that supports a voice remote, then you have an X1 box. If you're using an older box without a voice remote, then we'd need to upgrade you, so you can take advantage of the wireless box functions. The article below goes over X1 cable box basics and should help you ID them. 

 

X1 TV Box Equipment Types

 

 

Visitor

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2 Messages

@XfinityAlfonso​ my bad.  They gave me the wrong box at the store.  I went back on Saturday and got a wireless box.

Thank you

Official Employee

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1.1K Messages

1 year ago

Hey no worries!  Just want to make sure that your questions and concerns are cared for. We're here for you anytime.

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