TV boxes freezing and looping multiple times a day

Same issue on 3 TV boxes, 2 wireless and 1 wired. I see people complaining all over this forum with no solutions, just closed threads I can't engage in.

Multiple times per day, on various channels, the screen will either go black for 5-15 seconds, or the same 10 seconds will loop over and over until I change channels and switch back to what I was watching. Then it's fine again until it happens again.

My internet speed is perfect. I log all my local and internet network traffic, speeds and pings, and have no speed drops or latency on my 1.4 gig internet connection. The wireless signal is 90% + across my property, and I have no competing wireless bands. I can stream on any other device, using apps from any other service provider, and have no issue. Only with Comcast TV. It happens on the wired box too.

I've factory reset boxes, soft reboot, nothing works. Same issue daily.

So sick of this inferior, overpriced service!!

Responses

shanedavis07

Regular Visitor

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7 Messages

2 years ago

I just posted a similar issue where only the premium channels HBO, Showtime & Cinemax freeze 2 seconds after you started them but all other channels work without issue. For a week before this at least once a day the the premium channels would freeze until I restarted the cable box. This no longer work. I hope xFinity is able to resolve these issues.

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XfinityAmandaB

Official Employee

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2.2K Messages

@shanedavis07 If you are still encountering issues with your box freezing for any reason please feel free to reach out to us in private, so we can help make sure you have access to all your content!

Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message

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2 years ago

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CCCrystal1

Problem Solver

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528 Messages

2 years ago

Hello! Please send me a private message with your full name and full address. I can most definitely take a further look at this issue. To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”.

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X1

nochoices13

TV boxes freezing and looping multiple times a day

shanedavis07

XfinityAmandaB

CCCrystal1

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