Visitor

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10 Messages

10/07/2026 11:13 PM

tv box upgrade

Hello, what are the proper upgrades for these boxes. 

1. XG2v2-P

2. XiD-P

they are not 4k compatible so Ive been trying to upgrade them and they sent me 2 XiOne to replace those 2 devices. 

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Official Employee

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3.6K Messages

16 hours ago

 

user_49hrbg Thank you so much for reaching out for help with receiving XiOne boxes when you requested a 4 K TV box. Our XiOne boxes are Wireless 4K TV boxes, just a smaller design. Depending on your local fulfillment center's inventory, you may receive either one of the XiOne boxes or a Xi6. Both boxes have the same experience and 4K options. Our store locations are not currently carrying the XiOne boxes; however, if you prefer the Xi6 option, I would recommend an exchange at your local Xfinity store location to guarantee you get the box you would like, since we can not pick between the options in our inventory.  

 

Problem Solver

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716 Messages

15 hours ago

The other 4K box is the XG1v4.  It connects over coax, the old fashioned way, and has its own internal DVR along with six tuners for simultaneous recording.   The XG1v4 does Atmos, but not Dolby Vision, just HDR10.  Personally, I prefer the XG1v4 over the Xi6, primarily because of audio oddities on the Xi6 and for the DVR and tuner features.  The XG1v4 is hard to get these days.

(edited)

Problem Solver

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716 Messages

12 hours ago

The XiOne and Xi6 do not have drives for local recording.  They use the cloud and the number of simultaneous recordings is apparently based on your program plan.  I've read that the premium plans can do six, the same as the XG1v4, but have also seen posts saying three may be the limit.

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