Visitor
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2 Messages
TV Box status unavailable
I have two TV boxes. One shows as Online and works fine, and the other shows "Status Unavailable" and has continuous issues with picture freezing. I have spent several hours with customer support and done several whole system resets, to no avail. I asked if I could have a technician come and take a look, but they said I have to pay $100 for it. I think this is absurd and am appalled by the lack of basic customer service. Does anyone have any suggestions? Thank you.
XfinityAldrik
Official Employee
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2.8K Messages
19 hours ago
Hello, @lauraand15! After spending several hours troubleshooting and completing multiple resets, I'd be looking for answers too. The fact that one TV box is working normally while the other consistently shows "Status Unavailable" and experiences picture freezing is especially helpful information.
Before scheduling a technician visit, one option you may want to consider is swapping the affected TV box at a local Xfinity Store. Since extensive remote troubleshooting has already been completed and the issue appears isolated to a single box, exchanging the equipment may be the quickest path to resolution.
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