TV box not activating

New X1 TV box not finishing activation. Cable has a signal and connections are tight. Tech said it might be the box or a "filter" issue. Getting a replacement tv box, but what is a "filter" issue? Is it a MoCa filter? We have had TV with comcast for over 10 years and the cable works with our older tv box.

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Responses

XfinityChad

Official Employee

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1.2K Messages

5 years ago

Any error code or message?

0

U

user_5a3448

Visitor

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1 Message

4 years ago

My TV box was in storage for several years waiting for a new TV. Now properly connected. Fresh batteries in the remote. Synced to the TV successfully. HDMI connection to the box operating. TV gets channel 2 only. No ability to change channels. Two other TVs in the home operating well. Restarted the stored box multiple times and performed system refresh. Did not fix box problem.

1

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EG

Expert

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111.4K Messages

@user_5a3448

Please create a new topic of your own here on this board detailing your issue (copy your post and paste it there). Thanks. Re-closing this year old dead thread that was improperly re-opened by the new forum software / platform. A known issue that is being worked on.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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4 years ago

0

X1

dbard

TV box not activating

XfinityChad

user_5a3448

EG

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