decaf123's profile

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Sat, Apr 25, 2020 10:00 AM

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TV Box keeps restarting

My X1 tv box keeps restarting, will show the "Welcome.Bienvenido.." screen for a long time, then restarts again.  This has been happening for 2 days.  

When I go online and restart the system from the xfinity website, it will show that there is a problem with the box, I'll restart, and just begin the infinite loop again!

(I'd like to get a replacement box, as I think that's the only fix, but can't find a way to call xfinity.)

Rustyben

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24.1K Messages

2 y ago


@decaf123 wrote:

My X1 tv box keeps restarting, will show the "Welcome.Bienvenido.." screen for a long time, then restarts again.  This has been happening for 2 days.  

When I go online and restart the system from the xfinity website, it will show that there is a problem with the box, I'll restart, and just begin the infinite loop again!

(I'd like to get a replacement box, as I think that's the only fix, but can't find a way to call xfinity.)


more information is needed. did the service ever work? has the equipment been moved in the home causing the problem? are all the set top boxes not working? is the internet service working normally?

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