1 Message
Tv box is new but asks to mail new equipment box
9/15/23 swapped box in store, now I get request to let Xfinity send another box via mail that will accept the information for my third party apps ie MAX, NETFLIX AND DISNEY+
1 Message
9/15/23 swapped box in store, now I get request to let Xfinity send another box via mail that will accept the information for my third party apps ie MAX, NETFLIX AND DISNEY+
XfinityAmira
Official Employee
•
4.8K Messages
3 years ago
Hello @user_40c5a0! Thanks for taking the time to reach out to us on Forums. We appreciate you being a customer with us, and we definitely want to get this equipment concern all sorted out. To best assist you, I would like to take a look at your account. Please send us a Direct Message to better assist you.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0