Skip to main content

  • Home

  • Getting Started

    • Offers

yellowhaired's profile
yellowhaired
1st Topic
1st Like

Visitor

 • 

1 Message

Sunday, January 2nd, 2022 12:06 AM

Closed

Tv box freezing up

Cable box’s keeps freezing up on 3 different TV’s. And YES all wires are tightened. Happens all the time. I have to unplug the cable box and reset it. Then it takes anywhere from 15 to 30 minutes to restart it self.

Question

 • 

Updated 

2 years ago

19K

7

Was this helpful?

BruceW

Gold Problem Solver

 • 

26K Messages

3 years ago

Cable box’s keeps freezing up on 3 different TV’s. ...

The reason usually is the signal for the channels you are trying to watch is too weak or has too much noise. This might be because of a bad cable box or a problem at Comcast (check https://www.xfinity.com/support/status/, 1-800-Comcast voice response, or the "My Account" app) but is most likely due to a poor connection between the box and Comcast's network, usually in or near your home.

Troubleshoot by checking all connectors for corrosion and tightness, and by looking for damaged coax cable. Running the cable through a surge protector, a defective splitter, or too many splitters can cause signal problems as well. If there is an amplifier in the line make sure it's getting power.

If you can't find the problem or you'd rather have Comcast take care of it, call them at the phone number on your bill or 1-800-Comcast, or use one of the options on https://www.xfinity.com/support/contact-us/. Ask them to check the account setup and send a refresh signal to the box. If they can't fix the problem remotely, insist they send a tech out to identify the cause and correct it.

If the tech finds bad coax, splitters, amplifiers, or connections in your home (even if Comcast originally supplied them) you'll probably have to pay for the visit unless you have their Service Protection Plan (https://www.xfinity.com/support/articles/service-protection-plan, closed to customers that don't already have it). If the trouble is due to a faulty Comcast cable box/DVR/digital adapter or anything outside your home, you shouldn't be charged.

1

0

user_45c25e

Visitor

 • 

1 Message

We have the same issues 

No satisfaction either

2 years ago

0

GargoMar

New Poster

 • 

2 Messages

3 years ago

I have experienced the same thing for the last year.

2

XfinityChristina

Official Employee

 • 

923 Messages

Hi, @GargoMar and @yellowhaired. I hate to hear of your service issues. I know it's been some time since both of you had posted. Have you completed any new troubleshooting steps since this thread was originally posted? If not, are the services still being impacted? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

464468

Regular Visitor

 • 

5 Messages

It's always the user. Never them.

2 years ago

0

user_2340e4

Visitor

 • 

2 Messages

2 years ago

We have the exact same issue.

0

0

user_2340e4

Visitor

 • 

2 Messages

2 years ago

We have the exact same issue.

3

0

CCKimberly1

Official Employee

 • 

842 Messages

This sounds like I will need to refresh some signals to your account, @user_2340e4 . 

Will you please send our team a direct message with your full name and full address?
~~~~
To send a "Peer to peer" message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_766b11

Visitor

 • 

1 Message

I’m experiencing the same issues. How do you get a signal refresh. 

2 years ago

0

CCLayla

Gold Problem Solver

 • 

259 Messages

We would be more than happy to help! Please do send our team a private message with your first and last name, and address for further assistance. 

To send a private message, you may need to:

  • Click "Sign In"
  • Click the "direct message" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

I no longer work for Comcast

2 years ago

0

CCKimberly1

Official Employee

 • 

842 Messages

2 years ago

@yellowhaired, did these great troubleshooting steps help the situation? 

0

0

user_04d471

Visitor

 • 

2 Messages

2 years ago

I'm sick and tired of Xfinity/comcast freezing. Have brand new boxes and upgraded internet. Happens EVERY DAY, EVERY CHANNEL! I'm going to get rid of it and switch companies. Anyone have suggestions on who?

0

forum icon

New to the Community?

Start Here