tv box activation

@XfinityAdrienne​ Hello. This isn't a new start up. I recently turned in an old small box I wasn't using any more. I guess, somehow my other box was deactivated. When I went to turn on my kitchen tv, it said box needs to be activated. Unit ID is 191-16109-902222-085 if that helps.

Unfortunately, we cannot assist with activations without accessing the account directly. We would need to be in a Direct Message with additional information to do that.

If the box is an X1 box, the activation process Adrienne provided above should prompt it to come back online. Are you getting any errors and if so, which screen are you getting that error and what is the error saying?

It is not one of the big boxes. It is a smaller auxiliary box. I can't even locate it on my account anymore. It must have been removed by mistake. It just says Something is not quite right when I turn it on. Is there anything you can do or do I have to get in the long telephone line?

Let's work together and see about getting that box online, @Bill2beach.

Could you please send our team a direct message?
To send a direct message: 
• Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
• Type your message in the text area that appears at the bottom of the window and hit enter to send.

An official employee, such as myself or whoever is first available, will respond. And, can you please include your name, the account holder's name (if different), and the service address within your direct message? Thank you!

Thank you so much!!!!