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criket
1st Topic

Regular Visitor

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1 Message

Sunday, November 29th, 2020 10:00 PM

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Tv audio dropping

My tv audio is dropping every so often for seconds. I'm using a Bose Solo 5 sound bar, using the optical connector.

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Updated 

5 years ago

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XfinityAmira

Official Employee

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4.2K Messages

5 years ago

Hi, @criket! Thank you for spending your time to reach out to Comcast over forums and for your patience! I am sorry to hear about the video and audio troubles! I definitely understand how important it is to get this fixed for you. I love my sound bar! You have reached the right team to help!
Can you please send me a Private Message including your first and last name as it appears on the account?
 
To send me a Private Message, please click my name “ComcastAmira” and click “Send a message"."

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Rustyben

Expert

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24.6K Messages

5 years ago

@criket wrote:
My tv audio is dropping every so often for seconds. I'm using a Bose Solo 5 sound bar, using the optical connector.

would you use voice command 'about' and reply with the rest of the single line to the right of STB version?

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