Hi, @criket! Thank you for spending your time to reach out to Comcast over forums and for your patience! I am sorry to hear about the video and audio troubles! I definitely understand how important it is to get this fixed for you. I love my sound bar! You have reached the right team to help!
Can you please send me a Private Message including your first and last name as it appears on the account?
To send me a Private Message, please click my name “ComcastAmira” and click “Send a message"."
Responses
ComcastAmira
Official Employee
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2.3K Messages
7 m ago
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Rustyben
Expert
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24K Messages
7 m ago
would you use voice command 'about' and reply with the rest of the single line to the right of STB version?
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