Skip to main content

    Support

    Offers

U
user_4e3ce6
1st Topic
1st Reply

Visitor

 • 

4 Messages

Tuesday, July 13th, 2021 9:59 PM

Closed

TV audio doesn't come on at start up randomly, requires reboot

About once a week or more, randomly and sporadically, when I start up my Samsung TV using X1, the audio is silent.  Rebooting always fixes the audio issue, but takes a long time.  The problem is not related to my Samsung sound bar because the audio is also silent from the TV speaker.  When the problem occurs it always occurs at TV start up.

Question

 • 

Updated 

3 years ago

730

3

0

XfinityNico

Official Employee

 • 

553 Messages

4 years ago

Hello @user_4e3ce6, thanks for reaching out for help on our forums! We're sorry to hear about this audio problem going on when equipment is turned on. Is this the only box you have or are there multiple having this same problem? 

0

0

user_4e3ce6

Visitor

 • 

4 Messages

4 years ago

We have a second box in the bedroom, but this one is the only one we have had this problem with.  Thank you.

4

0

XfinityNico

Official Employee

 • 

553 Messages

Thanks for that information, @user_4e3ce6! Here are some basic troubleshooting steps to try on your own to resolve this issue: https://comca.st/3B7Mf9h

Please let us know if that helps!

4 years ago

0

user_4e3ce6

Visitor

 • 

4 Messages

The troubleshooting steps provided don't address my problem and don't resolve the issue. 

Does anyone else have this issue?

4 years ago

0

user_3296a6

Visitor

 • 

1 Message

We have the same issue and we have a Samsung tv.   Did you ever resolve the issue? 

3 years ago

0

CCStephanieK

Problem Solver

 • 

909 Messages

I recommend ensuring the app is up to date along with your Samsung TV firmware. I also recommend performing a modem reboot as the beta app runs through internet. Please keep me posted if the sound continues to cut out when starting up the Xfinity app and your TV. 

I no longer work for Comcast.

3 years ago

0

NoNoBadPuppy

Problem Solver

 • 

543 Messages

4 years ago

Have you tried a different HDMI cable?

1

0

user_4e3ce6

Visitor

 • 

4 Messages

@NoNoBadPuppy  

Thanks.

No, but the cables being used are those installed by Xfinity.  Also, the problem only occurs sporadically, once or twice a week, and always when we are starting up the TV and Xfinity.  98% of the time everything works fine. 

4 years ago

0

forum icon

New to the Community?

Start Here