TV audio and video freezing

For the past couple of days our TV audio and/or video will momentarily freeze. Every few minutes the audio, or video, or both will freeze. It usually returns after a few seconds. This seems to only happen while watching local broadcast channels.

I have checked all connections and even removed the HDMI plug for a few minutes. No improvement.

Responses

XfinityAirelle

Official Employee

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2.1K Messages

11 months ago

user_879340

Hi there! Our awesome digital care team would be happy to assist you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

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user_879340

Visitor

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3 Messages

Issue resolved on it's own after 4 days.

11 months ago

0

XfinityOrlandoM

Official Employee

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1.4K Messages

@user_879340

Awesome, I am glad everything is working as it should be, this link https://www.xfinity.com/support/articles/tv-troubleshoot-xfinity-app has great information on trouble shooting your tv services via our amazing xfinity app. I always like to start off with hard reboot of my cable boxes if I have any issues, I just unplug the power cable from the back of the cable box for 30 seconds, this does system reset on the box and helps keep the box updated. Do you have other questions or concerns?

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11 months ago

0

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user_879340

TV audio and video freezing

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