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user_1eget2
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Friday, January 2nd, 2026 11:07 PM

tv assistance

Xfinity tech was here this morning. Gave me a new remote. Adjusted and replaced things. Now I have NO TV whatsoever. The remote does not work and the TV is not operational

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14 hours ago

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XfinityEmilyB

Official Employee

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14 hours ago

 

user_1eget2 Welcome to our community forum! Thank you for letting us know that you're noticing issues with your TV remote so we can work with you towards a resolution. What is the model number on your remote? You can find programming instructions for the new remote if needed. 

What type of cable box do you have? Is it connected wirelessly or does it have a coax connection? 

 

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