tv and dvr

@XfinityMarcos​ We are not moved yet.   I realize I will have to pay for dvr  service myself.   I also need to schedule phone service but nothing can be done until we move.   I was assured by my new community that I could have dvr service if I pay the cost.   I will also have to pay for voip service for my land line phones.  The problem with the phone is that we rely on a caption phone but want our same number.   We don't want the number ported to our new service until we are moved.   Cell phones are hard for us to understand.   And we have looked and decided that we can have our TV where there is a cable outlet.

Thank you for your answer.

When you are playing to move? Is your current landline with Xfinity or another provider? 

We move July 1 and our landline is currently with Centurylink and we want the same number but not be without the phones until we move.

user_6618cf Gotcha! Making this transition smooth is always paramount. Phone numbers on a residential level are specific to the area they operate by not just the area code, but the key step is that next 3 numbers, most folks refer to that as the prefix of the number or NXX. That number has to match the area it is going to in order to transfer to that location. The process is pretty easy, I normally see when residents are moving into retirement communities there is a person or group there on site that helps. Did someone from the location provide a pamphlet with a number of a specific person? I find that is pretty common, we will designate a team to handle those style accounts. Our team here has a very wide skill set and familiar with the processes. 

I don't completely understand how I can connect my phones with no wall jack.  There is an outlet from the gateway in the room where I want the phones.