Good Morning, @user_cyk0g6! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am so sorry to hear about the experience with the audio on the channels. Can you please share with us any troubleshooting steps you have completed on your end? Is it all channels that are experiencing the freezing? Please let us know.
Gotcha, thank you so much for clarifying that for us @user_cyk0g6! I would be happy to further troubleshoot with you regarding channel 10. Can you please send us a DM?
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I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityAdrienne
Official Employee
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2K Messages
5 days ago
Good Morning, @user_cyk0g6! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am so sorry to hear about the experience with the audio on the channels. Can you please share with us any troubleshooting steps you have completed on your end? Is it all channels that are experiencing the freezing? Please let us know.
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user_cyk0g6
Visitor
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4 Messages
5 days ago
Hello. I have completed all the online troubleshooting steps. Including the disconnection and reconnection of cables, powering off powering on. Etc..
It seems to be only one specific channel. The rest of the channels appear fine. No pause in audio or video. Just channel 10.
Any Additional support would be great. Thank you.
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user_cyk0g6
Visitor
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4 Messages
8 hours ago
I called Xfinity. They said it is not on their end but rather with the local nbc channel
10 broadcast . Xfinity said they would contact them on my behalf.
I’ll believe it when I see it.
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