Good Morning, @user_cyk0g6! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am so sorry to hear about the experience with the audio on the channels. Can you please share with us any troubleshooting steps you have completed on your end? Is it all channels that are experiencing the freezing? Please let us know.
XfinityAdrienne
Official Employee
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2K Messages
2 hours ago
Good Morning, @user_cyk0g6! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am so sorry to hear about the experience with the audio on the channels. Can you please share with us any troubleshooting steps you have completed on your end? Is it all channels that are experiencing the freezing? Please let us know.
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user_cyk0g6
Visitor
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3 Messages
1 hour ago
Hello. I have completed all the online troubleshooting steps. Including the disconnection and reconnection of cables, powering off powering on. Etc..
It seems to be only one specific channel. The rest of the channels appear fine. No pause in audio or video. Just channel 10.
Any Additional support would be great. Thank you.
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