New Poster
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2 Messages
Trying to get a 4K cable box NOT wireless one
I have been trying to get the XG1v4 4K cable box for over a month now. After talking to the agent who promises me it will be the XG1v4 I still get the wireless Xi6 instead. I have two of these wrong Xi6 boxes that I now need to return after speaking to two different agents who confirmed/promised told me to reassure this time it will be the XG1v4 only to get another wrong box delivered to me. This is a joke I have been with Comcast since 2008 and never had to deal with this before. Bonkers!!!
DanM64
Visitor
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10 Messages
1 year ago
@prose333 I was able to order mine from my local Xfinity store, and they shipped it to my house.
Not sure if you have one nearby; that may work for you.
When I went in, I specifically asked for the XG1V4.
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XfinityThomasD
Official Employee
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961 Messages
1 year ago
@prose333 I apologize for the experience you've had with getting this 4K cable box. Were you able to check if a local store had one in stock to pick up?
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