Trouble on your end

Since getting Xfinity service i continousel get an error which states "were having some trouble on our end. This channel isnt currently availabl..." Error code XRE 00021.

I can record shows and then watch them but can not watch live.

I have unplugged the box nd ran the reset many times. No success with those. I have had normal service very briefly in the last 2 months

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Responses

Accepted Solution

CCAndrew

Gold Problem Solver

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25.9K Messages

5 years ago

It’s a tuner error code. Every channel comes in on a different frequency. Something is impeding the signal of the frequency, thus the message. You are actually watching a cloud recording, not from the physical dvr. Things to try, check to see if your cables are tight and in good repair, remove any unnecessary splitters and possibly have a tech out to troubleshoot further

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billk35

New Poster

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2 Messages

5 years ago

Thanks, all fixed, for now at least. I believe the unhooking the cable and then retightening did it

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CCMorgan

Gold Problem Solver

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3.3K Messages

5 years ago

That's great, billk35! Happy to hear what CCAndrew suggested did the trick. If there is anything else we can help with or take care of, please let us know.

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X1

billk35

Trouble on your end

CCAndrew

billk35

CCMorgan

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