Trouble on your end

Since getting Xfinity service i continousel get an error which states "were having some trouble on our end. This channel isnt currently availabl..." Error code XRE 00021.

I can record shows and then watch them but can not watch live.

I have unplugged the box nd ran the reset many times. No success with those. I have had normal service very briefly in the last 2 months

Responses

Accepted Solution

CCAndrew

Diamond Problem Solver

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25.9K Messages

6 m ago

It’s a tuner error code. Every channel comes in on a different frequency. Something is impeding the signal of the frequency, thus the message. You are actually watching a cloud recording, not from the physical dvr. Things to try, check to see if your cables are tight and in good repair, remove any unnecessary splitters and possibly have a tech out to troubleshoot further

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billk35

New Poster

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2 Messages

6 m ago

Thanks, all fixed, for now at least. I believe the unhooking the cable and then retightening did it

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ComcastMorgan

Official Employee

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2.5K Messages

6 m ago

That's great, billk35! Happy to hear what CCAndrew suggested did the trick. If there is anything else we can help with or take care of, please let us know.

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X1

billk35

Trouble on your end

Responses

CCAndrew

billk35

ComcastMorgan

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