emeraldforest's profile

Frequent Visitor

 • 

9 Messages

Wednesday, September 25th, 2019 2:00 PM

Closed

Trade-in device showing up on list of devices

I traded in the XG1v3 for the XG1v4 yesterday, but the XG1v3 I traded in is still showing up on the list of devices under My Account > TV. It's listed with the default name 'Set-top Box' and the status is 'unavailable'. Will the XG1v3 go away on its own?

 

I just wanted to make sure if this is something to be concerned about, so that I'm not charged extra for having another box on my account.

This conversation is no longer open for comments or replies and is no longer visible to community members.

Accepted Solution

Gold Problem Solver

 • 

25.9K Messages

6 years ago

It can take a few days for all the systems to catch up when equipment is swapped
forum icon

New to the Community?

Start Here