trims's profile

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1 Message

Sunday, July 5th, 2026 10:42 PM

trade xg2v2-s for xg1v4

I requested new equipment and received 2 Xi6-T boxes.  I have a 4k TV and need to trade old XG2v2-S for new XG1v4 and return one of the Xi6-T boxes. How do I do this?

Oldest First
Selected Oldest First

Official Employee

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775 Messages

13 hours ago

Hi there trims, thanks for reaching out here on the community forums! You can find steps to upgrade your equipment on our support page that covers Replacing your TV Boxes and modems. You may also be able to swap it out at your local Xfinity Store.

(edited)

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