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Brennie61
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Regular Visitor

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13 Messages

Monday, May 9th, 2022 7:42 AM

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Toshiba-Fire Turning On by itself!

We have a Toshiba fire tv and ever since we got our new box the tv is turning itself on I’ve read everything and tried everything if anyone can help it would be greatly appreciated. I’m ready to throw the x1 remote out the window! Now it’s turning itself on and off. Well now I can add to this that I indeed did unplug the tv and plugged it in the wall I thought it was fixed, nope still turning on by itself.

Question

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Updated 

3 years ago

 • Edited

2.1K

7

boulderbri

Visitor

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11 Messages

3 years ago

I have the same exact issue! Just started recently...I've replaced my X1 box and still have the same problem. TV comes on in the middle of the night about every half hour, sound with no picture...

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Brennie61

Regular Visitor

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13 Messages

@boulderbri​  Exactly and now it’s shutting itself off too I don’t know how much more of this I can take!

3 years ago

0

boulderbri

Visitor

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11 Messages

@Brennie61​ best guess is that the box is trying to update itself, and is turning on the Fire TV at the same time. 

3 years ago

0

Brennie61

Regular Visitor

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13 Messages

@boulderbri​ Not sure I went into settings and updated not only the box but my tv still doing the same. I really wish someone knew what was going on.

3 years ago

0

XfinityChad2

Official Employee

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263 Messages

What happens if you unhook the Comcast box?  Does the TV still turn on and off by itself? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

Brennie61

Regular Visitor

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13 Messages

@XfinityChad2​ You mean from the hdmi or unhook the cable wire from the tv to see if it still turns on and off? I will try unhooking the box from the tv and let you know

3 years ago

0

Brennie61

Regular Visitor

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13 Messages

3 years ago

Found it and sent it to Xfinity support

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boulderbri

Visitor

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11 Messages

@Brennie61​ any luck? Nothing has fixed my issue yet

3 years ago

0

TWeer56

Visitor

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1 Message

3 years ago

Mine is doing the same. Sound, but no picture. The power light indicates that the TV is OFF but the remote will change channels and mute. Random times. Pressing the power button on the Xfinity remote turns the TV on. Do I require a technician or an exorcist?

5

boulderbri

Visitor

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11 Messages

@TWeer56​ Exactly the same issue. Unplugging the box solves the problem temporarily. Tier 1 told me yesterday that the issue must be the TV and would not transfer me to Tier 2. No response from Support via direct messaging in this app. 

3 years ago

boulderbri

Visitor

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11 Messages

@boulderbri​ One other note, issue started 5/8 for me. 

3 years ago

0

XfinityGabby

Official Employee

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1.5K Messages

Hello, @TWeer56, thank you for reaching out to our team regarding the TV issues. So, is your TV turning on and off randomly or is your issue due to no picture?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

jfinneganesq

New Poster

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2 Messages

I am having the same issue.  The TV turns on by itself and only after midnight.  When the TV comes on, there is no picture, but the sound on the TV comes on.

3 years ago

0

CCFelicia

Problem Solver

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311 Messages

Hello @jfinneganesq we apologize you are experiencing the same issues with the television turning off and on, with no tv screen, but sound is playing in the background.

 

Looks like others in the community have already swapped boxes and HDMI cords, power cycled which provided a some what fix.

 

By any chance do you have the power saver feature on, try deactivating this mode by selecting: Settings,Device settings, Power preferences, Power saver starts after, then turn this mode off 

I no longer work for Comcast.

3 years ago

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user_503fcf

Visitor

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3 Messages

3 years ago

I am having the same issue.  Ever since my community switched to fiber optic my tv sound comes on randomly and goes off.

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user_503fcf

Visitor

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3 Messages

3 years ago

I have the same issue and no one can fix it.

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boulderbri

Visitor

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11 Messages

3 years ago

I did a factory reset and that did the trick, until I tried to adjust the Power Controls to "Last Input" so I didn't have to always switch to HDMI1 from the home screen and the problem reoccurred. I think this setting is the issue--make sure it is off. 

https://www.aftvnews.com/toshiba-fire-tv-edition-television-software-update-lets-you-power-on-to-your-last-input/

(edited)

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CCBrian1

Contributor

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367 Messages

Hello @boulderbri , 

Thank you researching and taking the steps to troubleshoot the issue. Sounds like issue with the software of the TV. Perhaps it's when they send out updates. Can you let us know how things are going for you now? 

I no longer work for Comcast.

3 years ago

0

boulderbri

Visitor

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11 Messages

@XfinityBrianW​ no issues since changing the Power Controls setting back to home from "Last Input". Settings > Display & Sounds > Power On

3 years ago

0

XfinityEricB

Official Employee

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2.1K Messages

@boulderbri Good to hear the service is working well again. Please let us know if you run into any more service issues in the future, we are always happy to assist! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_503fcf

Visitor

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3 Messages

3 years ago

My tv was working fine until we had to change our cable to the fiber optic system.  Ever since then when the tv is off the sound comes on by itself randomly and turns off by itself after about 10 seconds.  It's like the tv has a mind of its' own.  The cable company says it's the tv but when I called Toshiba and the Geek Squad at Best Buy they are saying it's the cable company.  Does anyone know what they are doing?

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boulderbri

Visitor

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11 Messages

@user_503fcf​ Check the Power Controls setting and make sure it is not set to "Last Input". If that doesn't work, try a factory reset. 
https://www.aftvnews.com/toshiba-fire-tv-edition-television-software-update-lets-you-power-on-to-your-last-input/

3 years ago

0

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