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user_9da25b
20th Anniversary celebration
1st Topic

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1 Message

Monday, June 5th, 2023 9:44 PM

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Timing of smart resume on dvr recordings off

Tired of my smart resume not working correctly.  Have had issues with breaks not showing up at all and even more annoying is that when it resumes I still have to watch 1 1/2 more commercials before the show actually starts.  Comcast just had me swap out my box and did absolutely nothing to help.

Question

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Updated 

2 years ago

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CCShan

Official Employee

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443 Messages

2 years ago

Hi there  @

user_9da25b I want to make sure I understand the issue correctly. Would you saw you're returned to the show about 30-ish seconds in? We do have an issue with smart resume that we are aware of and working to resolve but i want to make sure that this is under that behavior and not something different. 

 

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Ljwnevpl

New Poster

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18 Messages

2 years ago

I am having the same issue with commercial timings being off and also sometimes cuts off end of program. Have chatted with support, refreshed system a couple of times and also replaced DVR box and still have problem. I have also tried toggling fast forward off and on as saw comments in blog that it sometimes helped but still have problem. From some of the blogs I have been reading this problem has been going on for over a year with nobody salving it. what does it take to correct this issue short of going  to a new service provider.

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Ljwnevpl

New Poster

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18 Messages

2 years ago

Does anyone from Comcast ever monitor these blogs? This problem is on multiple blog posts over the last year and a half. All of them have been closed with no resolution. Are you ever going to look into solving this problem or do we need to find a new supplier to get help? Your on lin chat support is useless. It just sends you in circles and you never can get to speak with a person.

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CCBrian1

Contributor

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367 Messages

Hello @Ljwnevpl , thank you for taking the time to reach out to our great team through Forums. I appreciate your patience with our response. To clarify, are you having issue with recorded programming be cut off? 

I no longer work for Comcast.

2 years ago

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Ljwnevpl

New Poster

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18 Messages

@XfinityBrianW​ Commercial breaks on recorded shows are off. If you fast forward to end of commercial and when it stops commercial is still going. Also sometimes cuts off end of recorded program. I have seen on numerous blogs that this has been an issue for over a year. Mine just started a little over a month ago. I have refreshed the system a couple of times and also replaced the box once. Same issues.

2 years ago

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CCElizabeth

Problem Solver

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908 Messages

@Ljwnevpl

Thank you for these details. We are experiencing a known issue with Smart Resume that our engineers are working to resolve as quickly as possible. If you would like to jump in a private message and spend some time with me, I can assist you with troubleshooting the issue and creating a ticket to link your account to the known issue. Please let me know.

I no longer work for Comcast.

2 years ago

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Blaze67

New Poster

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6 Messages

Smart resume also has not been working for me for a number of months. When will this issue be fixed? Based on answers in this thread and other similar ones the issue has been happening for almost a year.

2 years ago

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Ljwnevpl

New Poster

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18 Messages

@XfinityElizabethA​ Yes I would like to link my account with the known issues

2 years ago

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