New Poster
•
2 Messages
Tiling / pixelization
My neighborhood is experiencing tiling/pixelization for some time now even after upgrades were performed in the area. I had a tech Vincent) at my house last week and he said corporate was aware of the situation but no time table when it would be fixed. I've been a customer since 1984 and you treat newer customers better than the old ones! We pay good money for your services and expect better service for what we pay! When when this problem get your attention?
XfinitySara
Official Employee
•
1.7K Messages
2 years ago
Hello, @Tuttle2019! Thank you for leaving a comment with your shared concerns on this post. Since that is an older conversation, and you are actively experiencing service concerns, I've converted your comment into its own post. That way, we can properly address your concerns to the best of our ability :)
Besides having a Trouble Call (tech visit) last week, what other troubleshooting have you attempted so far to fix the tiling/pixelization? Have you had more than one tech come to your home in recent weeks? Any details are appreciated, and our Digital Care Team remains right here to work on this till we find a resolution for you!
Your many years of loyalty means the world to us, truly! It's important that we find and fix any problems with your service as quickly as we can, and your time is greatly appreciated.
0
0