New Poster
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9 Messages
Tiling and Freezing on TV channels
I am getting tiling and freezing on all 5 of my TV's connected to Comcast boxes. I've checked all of the connections and made sure they were tight, reset the main cable box, reset the internet - just in case - with no luck. Everything was working properly a couple of days ago. Trying to watch March Madness on a connection that freezes every 15 to 30 seconds gets to be really frustrating. I could use some help or a tech visit to get this resolved.
XfinityAirelle
Official Employee
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2.5K Messages
1 month ago
Oh no—trying to catch March Madness with freezing and tiling every few seconds? That’s beyond frustrating. We totally get it, especially when you've already gone through the whole checklist—tightening connections, resetting boxes and internet—only to still have the same issue. You’ve definitely done your part.
Since it’s happening across all your TVs and boxes, that points to a signal issue coming into the home. Our team is happy to look into this for you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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