4 Messages
this feature requires xfinity internet
Whenever I try to use any apps (Netflix, Disney+) I get the error this feature requires xfinity internet, but I do have Xfinity internet! I was on the phone with tech support for hours and the issue continues. Any suggestions?
XfinityThomasA
Official Employee
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2.6K Messages
4 months ago
3
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heloav8tor
Visitor
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2 Messages
4 months ago
This just started for me yesterday. Yes, I am on my home internet and, yes, I have xFinity internet.
4
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user_ue3inl
Visitor
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4 Messages
3 months ago
I am getting this same type of issue on my X1 box. If I use the voice remote to start the "youtube" app, I get the error saying "this feature requires xfinity internet" when I literally have an xfinity router sitting right next to it. (I am not using any type of 3rd party internet.) Can you please check the details on my account setup?
I have sent a direct message to Xfinity Support about this today (5/7/2025).
(edited)
3
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user_btdvf6
Visitor
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1 Message
2 days ago
Same things is happening to me now. Xfinity assistant and customer service is USELESS
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