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user_kuxwm7
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4 Messages

Thursday, April 3rd, 2025 10:57 PM

this feature requires xfinity internet

Whenever I try to use any apps (Netflix, Disney+) I get the error this feature requires xfinity internet, but I do have Xfinity internet! I was on the phone with tech support for hours and the issue continues.  Any suggestions?

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Updated 

2 days ago

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XfinityThomasA

Official Employee

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2.3K Messages

1 month ago

 

Great question, user_kuxwm7! Are you connected to your home network, and, using yourXfinityy ID to log into the various apps? Do you have a Stream Saver subscription?

 

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user_kuxwm7

4 Messages

Yes, I am. And the issue continues. Why am I paying for this service if my family can't even use it?

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29 days ago

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user_kuxwm7

4 Messages

@XfinityThomasA​ One thing I just noticed (the problem persists) when I go to my account it says TV and Voice. It doesn't say internet, which I have and it's on my bill. I just checked. Can internet just be readded to my account?

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26 days ago

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XfinityThomasB

Official Employee

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1.9K Messages

user_kuxwm7 Happy to help investigate this. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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26 days ago

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heloav8tor

Visitor

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2 Messages

1 month ago

This just started for me yesterday.  Yes, I am on my home internet and, yes, I have xFinity internet.

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heloav8tor

Visitor

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2 Messages

It doesn't have to do with the subscription.  I cannot even get the app to open.  It literally will not open an app.

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1 month ago

XfinityVictor

Official Employee

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1.3K Messages

 

heloav8tor Hello, are you still having application issues?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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29 days ago

0

user_kuxwm7

4 Messages

I'm also still having the issue it's been like this since March 21st.

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29 days ago

0

XfinityMarcus

Official Employee

 • 

1.5K Messages

user_kuxwm7 thank you for reaching out via Community Forums, is this app issue occurring specifically on your TV box?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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27 days ago

0

user_ue3inl

Visitor

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1 Message

2 days ago

I am getting this same type of issue on my X1 box. If I use the voice remote to start the "youtube" app, I get the error saying "this feature requires xfinity internet" when I literally have an xfinity router sitting right next to it. (I am not using any type of 3rd party internet.) Can you please check the details on my account setup?

I have sent a direct message to Xfinity Support about this today (5/7/2025).

(edited)

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