this feature requires xfinity internet

Yes, I am. And the issue continues. Why am I paying for this service if my family can't even use it?

@XfinityThomasA​ One thing I just noticed (the problem persists) when I go to my account it says TV and Voice. It doesn't say internet, which I have and it's on my bill. I just checked. Can internet just be readded to my account?

user_kuxwm7 Happy to help investigate this. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

It doesn't have to do with the subscription.  I cannot even get the app to open.  It literally will not open an app.

I'm also still having the issue it's been like this since March 21st.

user_kuxwm7 thank you for reaching out via Community Forums, is this app issue occurring specifically on your TV box?

After discussing with Xfiinity Support, here are a few conclusions reached.

I happen to have my Xfinity internet in a separate account from my Xfinity TV. This is because the internet is from the old Internet Essentials program. Regardless this appears to be one cause of the problem.

I attached an ethernet/10BaseT cable directly between the Xfinity router and the Xfinity X1 box. Even after restarting both, this had no effect.

My Xfinity X1 box does not have an internal option to connect to the Xfinity router wifi SSID. This may be because it is an older box that didn't have this capability.

The bottom line is that my problem still exists and there may be no solution other than combining my 2 accounts, which is cost prohibitive for me. I am disabled and on a fixed income.

Thank you for your feedback and joining the Forums community! Our team can help, user_ue3inl. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

With additional help from Xfinity Support, this issue was resolved by consolidating my accounts into one and replacing the X1 TV box with a newer model (Xi6-T) that did not have its own cable/coax connection. The X1 TV box was connected to the Xfinity router via a ethernet/10BaseT connection--there was no explicit wifi setup that I was aware of.

After that I was able to load and operate apps like youtube using the voice remote. I no longer received the original error message.

The only way I was able to get real technical help is to wait for one of the employees to send me an invite for a direct chat.