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user_kuxwm7
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4 Messages

Thursday, April 3rd, 2025 10:57 PM

this feature requires xfinity internet

Whenever I try to use any apps (Netflix, Disney+) I get the error this feature requires xfinity internet, but I do have Xfinity internet! I was on the phone with tech support for hours and the issue continues.  Any suggestions?

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Updated 

12 days ago

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XfinityThomasA

Official Employee

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2.4K Messages

2 months ago

 

Great question, user_kuxwm7! Are you connected to your home network, and, using yourXfinityy ID to log into the various apps? Do you have a Stream Saver subscription?

 

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user_kuxwm7

4 Messages

Yes, I am. And the issue continues. Why am I paying for this service if my family can't even use it?

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2 months ago

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user_kuxwm7

4 Messages

@XfinityThomasA​ One thing I just noticed (the problem persists) when I go to my account it says TV and Voice. It doesn't say internet, which I have and it's on my bill. I just checked. Can internet just be readded to my account?

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2 months ago

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XfinityThomasB

Official Employee

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2K Messages

user_kuxwm7 Happy to help investigate this. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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heloav8tor

Visitor

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2 Messages

2 months ago

This just started for me yesterday.  Yes, I am on my home internet and, yes, I have xFinity internet.

4

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heloav8tor

Visitor

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2 Messages

It doesn't have to do with the subscription.  I cannot even get the app to open.  It literally will not open an app.

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2 months ago

XfinityVictor

Official Employee

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1.4K Messages

 

heloav8tor Hello, are you still having application issues?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

0

user_kuxwm7

4 Messages

I'm also still having the issue it's been like this since March 21st.

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2 months ago

0

XfinityMarcus

Official Employee

 • 

1.5K Messages

user_kuxwm7 thank you for reaching out via Community Forums, is this app issue occurring specifically on your TV box?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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user_ue3inl

Visitor

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2 Messages

25 days ago

I am getting this same type of issue on my X1 box. If I use the voice remote to start the "youtube" app, I get the error saying "this feature requires xfinity internet" when I literally have an xfinity router sitting right next to it. (I am not using any type of 3rd party internet.) Can you please check the details on my account setup?

I have sent a direct message to Xfinity Support about this today (5/7/2025).

(edited)

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user_ue3inl

Visitor

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2 Messages

After discussing with Xfiinity Support, here are a few conclusions reached.

I happen to have my Xfinity internet in a separate account from my Xfinity TV. This is because the internet is from the old Internet Essentials program. Regardless this appears to be one cause of the problem.

I attached an ethernet/10BaseT cable directly between the Xfinity router and the Xfinity X1 box. Even after restarting both, this had no effect.

My Xfinity X1 box does not have an internal option to connect to the Xfinity router wifi SSID. This may be because it is an older box that didn't have this capability.

The bottom line is that my problem still exists and there may be no solution other than combining my 2 accounts, which is cost prohibitive for me. I am disabled and on a fixed income.

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14 days ago

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XfinityThomasA

Official Employee

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2.4K Messages

Thank you for your feedback and joining the Forums community! Our team can help, user_ue3inl. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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12 days ago

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