1 Message
There is no software to execute
When I turn my TV on there’s a blue screen and it says V1.14 pace PXD01ANI parentheses 74371. See you parentheses loader. There is no software to execute and it’s a blue screen
1 Message
When I turn my TV on there’s a blue screen and it says V1.14 pace PXD01ANI parentheses 74371. See you parentheses loader. There is no software to execute and it’s a blue screen
MikeB39A
Problem Solver
•
594 Messages
1 month ago
Have you attempted a whole system power cycle?
This is where you unplug both modem and TV box from power source for 5 minutes. Then, plug in your modem first and wait for it to reconnect.
Once your internet is back connected, then plug in cable box.
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EG
Expert
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107.1K Messages
1 month ago
@user_del9x4
The firmware is corrupted. That's an unrecoverable error. Get the box swapped out for another one.
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XfinityEmilyB
Official Employee
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1.7K Messages
28 days ago
@user_del9x4 Welcome to our community forum! Thank you @MikeB39A and @EG for jumping in with some helpful tips! I appreciate you letting us know about the error message you're getting so we can help you get a new cable box and continue enjoying your favorite content.
We can ship you equipment for a one-time shipping charge of $15 or you can swing by your local Xfinity service center and swap the equipment free of charge. Make sure to schedule an appointment to save time waiting in line :).
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