Contributor
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18 Messages
The worst part about Xre-03056?
The worst part of getting this error is that after 20-30 seconds of black screen, my box changes the channel on me—bye bye buffer! Every single night we go through this. They have sent techs out who replaced all the wiring from the pole to the boxes, and some work on the pole itself, but the issue just keeps coming back. Has anyone ever gotten this issue resolved?
XfinityRichard
Official Employee
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1.8K Messages
2 years ago
Hi there, @cherrybronco Thank you so much for taking the time to reach out to us regarding the issue you are experiencing with your service. I'm very sorry for the inconvenience you are experiencing, and please be assured, we'll get you taken care of. Is this happening on all of your equipment?-Richard
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