Visitor
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3 Messages
The worst Customer Service in the United States
I hate Xfinity more than anything in this entire world, and I mean that with all sincerity. Here I am again with two cable boxes that do not work, code 221, and zero ways to contact support. I have spent more than an hour on this already today. The Xfinity "assistant" restarts the chat whenever I enter the serial number for the cable box. so then I have to start over and when I enter the serial number again then it starts over again. Then I have to try to hunt down this forum and listen to, oh we know how you feel that must be difficult.
Listen, I have a problem and I need it fixed. The problem is clearly on Xfinity's end and either they refund me for the months that these boxes did not work, replace them immediately, or they fix them immediately. I'm so sick and tired of this company
user_ehz98b
Visitor
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3 Messages
2 days ago
So Xfinity refuses to respond. I can't get help via the Xfinity app because there's a glitch With the assistant. If I call Xfinity they require me to go through the assistant. I submit my issue in this forum and Xfinity refuses to assist.
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XfinityDena
Official Employee
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4.6K Messages
2 hours ago
@user_ehz98b
I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Our team works to get to everyone as quickly as possible, but due to the number of requests we receive, it may take up to 72 hours to receive an official response from our team.
That being said I would like to look at your account and see what is going on. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "Start new conversation" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
- See how to send us a message with the link: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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