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user_0648b6
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Wednesday, September 21st, 2022 5:06 AM

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The sound

What is going on with the Comcast sound? Cannot hear a clear sound on most channels because the sound is muffled. What gives?

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Updated 

3 years ago

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XfinityAngie

Official Employee

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1.8K Messages

3 years ago

@user_0648b6, I'm sorry to hear you are having issues with your sound. I would recommend running a system refresh from the Xfinity My Account app or pressing the "A" on your remote. It should only take 5 to 10 minutes, but it may be all you'll need to get this working better. If you are still having trouble after running that, please let us know, and we can do some troubleshooting for you. 

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user_41f8e1

Visitor

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3 Messages

3 years ago

My sound on sports broadcasts is unbalanced, meaning the crowd noise is so loud, you can barely hear the announcers comments.  I was told by Xfinity repair that nothing could be done because the sound is from the network feed.  A new box did not fix the problem.  Has anyone else noticed this issue?

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XfinityOrlandoM

Official Employee

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2K Messages

@user_41f8e1 I am big sport fan I have noticed the same sound issues on certain games during basketball & football season and it all depends on which network was broadcasting the game. Do you notice issue on all games you watch?

 

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3 years ago

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user_41f8e1

Visitor

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3 Messages

Yes, not only games, but other sports events like Indy Car racing.  Some are worse than others.

3 years ago

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Rustyben

Expert

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24.6K Messages

3 years ago

are you using your TV's built in speakers?

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user_41f8e1

Visitor

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3 Messages

@Rustyben​ Yes, I use my TV's built in speakers

3 years ago

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Rustyben

Expert

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24.6K Messages

the original audio is probably 5.1 (front left, center, right, left rear, right rear, and woofer). All of those are 'mixed' in your TV to 'stereo' to good or bad extent. TV speakers on newer frameless TVs have the tiny speakers located inside the housing of the electronics and the sound is expected to leak out of cooling ventilation holes. The internal speakers are usually average 10 watts and 1-2 inches in size. Pretty much have to use at least a 3.1 sound bar (front left/center/right and woofer) to get the much clearer sound. 2.1 soundbars combine much as your tv to a fake fixed stereo + woofer. you can buy and try at many places to determine if a sound bar is for you. note that sound bars now have an ARC or eARC HDMI connector and you TV likely has an eARC/ARC HDMI socket. The TV's remote/xfinity remote is received by the TV and the TV controls the audio level through the sound bar.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

3 years ago

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