U

Visitor

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1 Message

Wed, Sep 21, 2022 5:06 AM

The sound

What is going on with the Comcast sound? Cannot hear a clear sound on most channels because the sound is muffled. What gives?

Official Employee

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237 Messages

3 months ago

@user_0648b6, I'm sorry to hear you are having issues with your sound. I would recommend running a system refresh from the Xfinity My Account app or pressing the "A" on your remote. It should only take 5 to 10 minutes, but it may be all you'll need to get this working better. If you are still having trouble after running that, please let us know, and we can do some troubleshooting for you. 

Visitor

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3 Messages

2 months ago

My sound on sports broadcasts is unbalanced, meaning the crowd noise is so loud, you can barely hear the announcers comments.  I was told by Xfinity repair that nothing could be done because the sound is from the network feed.  A new box did not fix the problem.  Has anyone else noticed this issue?

Official Employee

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293 Messages

@user_41f8e1 I am big sport fan I have noticed the same sound issues on certain games during basketball & football season and it all depends on which network was broadcasting the game. Do you notice issue on all games you watch?

 

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Visitor

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3 Messages

Yes, not only games, but other sports events like Indy Car racing.  Some are worse than others.

Rustyben

Expert

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24.5K Messages

2 months ago

are you using your TV's built in speakers?

Visitor

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3 Messages

@Rustyben​ Yes, I use my TV's built in speakers

Rustyben

Expert

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24.5K Messages

the original audio is probably 5.1 (front left, center, right, left rear, right rear, and woofer). All of those are 'mixed' in your TV to 'stereo' to good or bad extent. TV speakers on newer frameless TVs have the tiny speakers located inside the housing of the electronics and the sound is expected to leak out of cooling ventilation holes. The internal speakers are usually average 10 watts and 1-2 inches in size. Pretty much have to use at least a 3.1 sound bar (front left/center/right and woofer) to get the much clearer sound. 2.1 soundbars combine much as your tv to a fake fixed stereo + woofer. you can buy and try at many places to determine if a sound bar is for you. note that sound bars now have an ARC or eARC HDMI connector and you TV likely has an eARC/ARC HDMI socket. The TV's remote/xfinity remote is received by the TV and the TV controls the audio level through the sound bar.

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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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